1. Introduction
This Privacy Policy explains how Recytronics Waste Solutions LLP ("Recytronics", "we", "our", or "us") collects, uses, discloses, and protects your information when you:
- Visit our websites or digital platforms;
- Schedule a pickup, request a quotation, or use our services;
- Communicate with us via email, phone, WhatsApp, or social media;
- Interact with us as a customer, partner, or job applicant.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information we collect
Depending on how you interact with us, we may collect the following types of information:
2.1. Contact and identity data
- Name and company name
- Email address and phone number
- Postal address and location details
- Job title or role (where provided)
2.2. Service and usage data
- Pickup requests and scheduling details
- Quotations, orders, and service history
- Device and waste category information
- Communication records and support history
2.3. Technical data
- IP address and approximate location
- Browser type, device information, and OS
- Pages visited, time on site, and referrer URLs
- Cookie identifiers and similar technologies
2.4. Recruitment data
- CVs, resumes, and cover letters
- Professional qualifications and experience
- References and interview notes
Recytronics app policy
The following applies when you use the Recytronics mobile application in addition to the rest of this Privacy Policy.
Account and profile
When you register or sign in, we collect and process information you provide or that is tied to your account, such as your name, contact details (for example email and phone number), and preferences needed to run the service.
Pickups, addresses, and service content
We process information you enter or submit about waste pickups, addresses, scheduling, and related messages or support requests. This is used to provide, schedule, and manage the pickup service.
Camera and photos
The app may request access to your device camera when you choose to take a photo (for example to photograph materials or products for scheduling or optional analysis). We do not use the camera in the background without your action. If you deny access, features that require taking a new photo may not work.
Location (when you use GPS features)
If you use features that detect or auto-fill location (for example "use my location" for an address), the app may request foreground location permission and use a single or short-term location read to suggest or fill address fields. You can refuse location access and still enter an address manually where the app allows it.
Storage on your device (session / sign-in)
The app may store authentication or session-related data on your device using the operating system's secure storage, so you stay signed in and the app can connect to your account safely.
Notifications inside the app
The app may show notifications or messages about your pickups or account. These are typically loaded when you use the app and your backend account; this is not the same as selling your data to advertisers.
Technical and security information
Like most apps, we may process limited technical information needed to operate the service (for example device or app version, logs, and security-related data) to keep the app working and to protect accounts.
What we do not do
We do not sell your personal information. We do not use the microphone for recording. We do not require access to your full photo gallery for core flows where only the camera is used.
3. How we use your information
We use your information for the following purposes:
- To provide, operate, and improve our recycling and refurbishment services;
- To process pickup requests, quotations, invoices, and payments;
- To communicate with you about service updates, schedules, and support;
- To comply with legal, regulatory, and extended producer responsibility (EPR) obligations;
- To secure our systems, prevent fraud, and ensure operational integrity;
- To analyze usage trends and improve our websites and customer experience.
6. Data security and retention
We implement technical and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration.
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal and contractual obligations, and resolve disputes. When data is no longer required, we will delete or anonymize it in a secure manner.
7. Your rights and choices
Depending on your jurisdiction, you may have certain rights over your personal data, including the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your data, subject to legal obligations;
- Object to or restrict certain types of processing;
- Withdraw consent where processing is based on your consent;
- Lodge a complaint with a data protection authority or relevant regulator.
To exercise these rights, please contact us using the details in the "Contact us" section below. We may need to verify your identity before processing your request.
8. International transfers
Our services may involve processing information in different jurisdictions. Where data is transferred across borders, we take steps to ensure an adequate level of protection in line with applicable data protection laws and contractual safeguards.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.
10. Contact us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, you can reach us at:
Recytronics Waste Solutions LLP
Mangalpalle, Hyderabad, Telangana 501510
Email: engage@recytronics.com
Phone: +91 6281 128 090